Privacy Policy

At Fortune Clock Casino, we value the trust and loyalty of our players. Protecting your personal data is a priority, and we are committed to handling your information securely, responsibly, and with respect. This Privacy Policy explains how we collect, use, and protect your data, so you always know what to expect and can make informed decisions about your casino experience.

Data Processing

This Privacy Policy describes how we process personal data in line with applicable gambling regulations and data-protection requirements. Processing is necessary to provide access to games and related services, maintain platform security, and meet legal and regulatory obligations.

Fortune Clock Casino operates under the management of Dama N.V., a company registered in Curaçao, and its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a gaming license issued by Antillephone N.V.

To use our services, you must accept this Privacy Policy. We may update it from time to time, so we recommend reviewing it periodically. Continued use of Fortune Clock Casino after changes are posted means you accept the updated policy.

Collection of Information

We collect a range of personal information through our website and services, which may include:

  • Registration and communication data: details provided during account creation or later communication, such as your name, email, phone number, address, and identification documents where required.
  • Interaction records: logs of communication with our support team via email, live chat, or other channels.
  • Transaction and usage data: records related to deposits, withdrawals, betting activity, and how you use the website.
  • Compliance documentation: documents and information needed for identity verification, KYC checks, and regulatory compliance.

Usage of Information

The personal data we collect is used for legitimate operational and compliance purposes, including:

  • Processing transactions and managing bets and gameplay activity.
  • Providing the services and customer support you request.
  • Performing identity verification and compliance checks, including KYC and AML requirements.
  • Sending promotional content only when you have provided explicit consent.
  • Meeting legal and regulatory obligations, including anti-money laundering rules.
  • Monitoring, preventing, and investigating fraud, abuse, or illegal activity.
  • Analysing usage patterns and improving our services, website performance, and user experience.

Marketing Communications

If you opt in, we may use your data to send promotional content about Fortune Clock Casino products, services, and offers. You can opt out at any time.

You can stop marketing messages by:

  • Updating your communication preferences in your account settings.
  • Using the unsubscribe option in marketing emails (where available).
  • Contacting customer support and requesting removal from marketing communications.

Opting out does not affect essential service messages related to security, account management, or legal notices.

Disclosure of Information

We do not sell or rent your personal data. We may share it only when needed to provide services and meet legal obligations, including:

  • Within our group: to support account administration, platform operations, and service delivery.
  • With trusted partners: to process transactions and help meet regulatory requirements.
  • With third-party providers: for payment processing, identity verification, fraud prevention, IT/hosting, and related operational support.
  • With authorities or regulators: when required by law or to protect our legal rights and platform integrity.

Any sharing is handled under confidentiality and data-protection obligations.

Data Security and Retention

We use appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse, or alteration. Access is restricted to authorised personnel and trusted providers who need the data to perform their duties.

We retain personal data only for as long as necessary to provide our services and comply with legal requirements. Where anti-money laundering rules apply, certain records may be kept for at least five years after account closure, or longer when required for regulatory requests, fraud prevention, or dispute resolution.

Cookies and Tracking

Fortune Clock Casino uses cookies and similar tracking technologies to support website functionality, improve performance, analyse usage, strengthen security, and (where permitted) support marketing.

Cookies may be used to:

  • Keep you logged in and maintain secure sessions.
  • Remember preferences such as language and settings.
  • Measure site usage to improve features and performance.
  • Support fraud detection and account protection.
  • Deliver or measure marketing activity when you have provided consent.

You can manage cookies through your browser settings. Restricting cookies may affect site functionality and your experience.

Your Rights and Contact Information

Depending on your location and applicable laws (including GDPR where relevant), you may have rights to:

  • Access the personal data we hold about you.
  • Correct inaccurate or incomplete information.
  • Request deletion of your data where legally permitted.
  • Object to or restrict certain processing activities, including marketing.
  • Withdraw consent where processing is based on consent.
  • Request data portability where applicable.

If you have questions or requests, contact our Data Protection Officer through the support channels available on the Fortune Clock Casino website. Under GDPR, you may also file a complaint with the relevant supervisory authority.